Then I emailed the response code back to the Mac and pasted it into the response code field and it worked, it’s now VALIDATTED & ACTIVATED.Īfter that I was still able to run updates through CS, so all seems good now. It prompts you to log in to your adobe account along the way to get access. I then emailed that request code to a pc and jumped online using the link and requested a response code which involves you entering the request code and the serial number of CS6. I clicked on that and requested the request code.Ī screen then pops up with the request code and has a field for you to put the response code in once you have it. That link also did not show when I opened InDesign.īoth of the above is what threw me the first time I tried as I couldn’t find the link.īut when I opened illustrator, I could now see the "I cannot connect to the internet" link. I had to do this as I could not find the "I cannot connect to the internet" link on that page that they talk about. Then did a fresh install of CS6 and just hit the retry later button when the no internet connection panel came up and I could not validate. I went back through and tried the offline activation process again that Nancy supplied a link to, as per below. So I dont think it is this, but it is the most likely reason so far, so I am going to investigate further. So I downloaded and installed Java8 to see if that was the issue thinking if I could get it to validate I will uninstall Java8 after validation and then install Java6, but unfortunatley with Java 8 installed it still did not validate. I did notice that it requires Java 8 or later for TLS1.2 and I know CS6 requires Java 6. On the two differnt machines I am running Yosemite10.10 (test machine) on one and Sierra10.12 on the other and I am running Google Chrome 92.0 and Safari 12.12 on both of these machines.
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When I read into the info on the link you supplied, it says if affects OS 10.8 and before as well as differnt older web browsers. This is actually a really intresting read and the timing of being able to validated the serial number before and adobe turning inforcing TLS1.2 on Jdoes fit as I am only now experiencing this problem. I spent time on adobe chat last night and they even issued me a new serial number, but that didnt work either and now they wont talk to me in chat saying the product is no longer supported. The strange thing is that I reformatted a machine last month and its all OK. I also tried from home and through my phone just incase our work router, internet, virus protection software was casuing issues.
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I have tried this on both a Sierra and Yosemite Mac, both freshly reformatted and I get the same problem. If I hit retry it will come up with the same screen again and if I hit connect it will let me install and even run updates of the programs but won’t validate, which will only leave the software useable for 7days. When I try to validate the serial number it comes up with a “Please connect to the Internet and retry” error, saying it isn’t connected to the internet. I cant get it to validate a legit serial number that is registered to my adobe account. Has anyone else had trouble validating serial numbers during the install process of CS6 in the last week or so?